Over the last few decades, technology has changed the world of business. Today, access to information is the key success factor. More and more companies, regardless of their size and "citizenship," use the advantages of technology to maximize their business success.

• We must satisfy our clients; only they provide job security.

• We must pay special attention to our clients; nothing supercedes them.

• We focus on value proposition for our customers in their interest.

• We'll develop an ability to be creative, nimble, and responsive to the challenges of 21st century developers will allow us to meet the needs of our customers in a rapidly evolving information landscape.

• We will leverage our actions with the wisdom and resources of an extended community, by developing cooperative relationships with information specialists beyond our institution.

• We are committed to ongoing self-scrutiny in our effort to maximize excellent service, both individually and institutionally.

• We affirm the value of collaboration and teamwork in the workplace.

• We commit to recruiting and hiring the best and the brightest in our profession.

• We will stay abreast of technological changes that will enable us to make our user-centric vision a reality.